Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO)
The fifth RIPCO research day, focused on "well-being/malaise at work," brought together 93 participants and featured 35 presentations from 63 international contributors at the ICN campus in Paris-La Défense on June 6, 2024, and the editorial committee is considering transforming this annual event into a two-day academic congress. SUBMIT
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Volume XXIX • Issue 79 • 2023 (Already published)
Guest editor(s): Ann, Langley ; Anne-Laure,GATIGNON TURNAU
Health Behaviour, Personal and Organisational Health in the Age of Covid 19
The purpose of this special issue is to bring together contributions on health issues, to provide an overview and to reflect on the relevance of structuring the field of organisational behaviour around the theme of health. The contributions can be situated at the different traditional levels of analysis of the field of organisational behaviour: individuals, groups, organisations, as well as in the links within and between these different levels.
Issue content
Title :  Transformation of organizational behaviors during a pandemic: focus on healthcare professions and remote work
Author(s) :  Anne-Laure, Gatignon ; Ann, Langley
Pages :  5-8
DOI :  10.3917/rips1.079.0005
Type :  Editorial
URL Cairn:
Title :  Job crafting: What proactive behaviours did healthcare staff adopt to deal with the role strain generated by the Covid crisis?
Author(s) :  Christelle, Routelous ; Anne Lise, Le Hesran ; Myra, Sader
Abstract :  In this article, we investigate the capacity of healthcare staff to manage the role strains that emerged during the Covid crisis. To achieve our goal, we undertook research involving 24 healthcare employees between November 2020 and March 2021. Our focus was the strategies they developed to cope with the role strains triggered by the Covid crisis in an industry already under pressure. The results highlight several adaptive strategies applied by healthcare employees, in particular to cope with their workload and with the ethical dilemmas generated by lockdown measures concerning users of medical and social institutions. From a theoretical perspective, our research contributes to the literature on role strain, highlighting the contribution made by job crafting. From an empirical perspective, we emphasize the role played by proactive behaviours in maintaining organization during the exceptional context of the Covid crisis. A limitation of our study is the fact that we consider job crafting in the context of changes imposed by the Covid crisis, rather than in normal times. We discuss the importance of proactive behaviours in health workers and provide guidelines for further research. Key words: role strain, job crafting, working conditions, medical and social institutions, Covid-19
Keywords:  role strain, job crafting, working conditions, medical and social institutions, Covid-19
Pages :  9-32
DOI :  10.3917/rips1.079.0009
Type :  Research paper
URL Cairn:
Title :  Health crises and virtual patient communities: What influence do these communities have on patient-members’ trust in their regular doctor?
Author(s) :  Brice, Isseki ; Pierre, Buffaz
Abstract :  In the context of a health crisis, this article explores the influence of a virtual patient community on patients’ trust in their usual doctor. To achieve this objective, an exploratory study based on a netnographic approach was carried out with a virtual health community centred on coping with covid 19 and made up entirely of patients. A total of 1,155 online conversations from 667 members were collected and analysed, first by non-participant floating observation, then by thematic content analysis following top-down classification of text segments using IRaMuTeQ software. The results show that, in the context of a health crisis, membership of the virtual community studied does not seem to influence the trust of patients in their usual doctor, whereas we might have thought that patients’ legitimate fears about their own illness and about the doctors’ lack of knowledge would have had an impact. Instead, the community appears to be an empathetic space for discussion, information, and support directed towards helping each other to overcome the health crisis and its effects. This article therefore adds to the literature on trust in the patient–physician relationship by showing that this trust would not necessarily be undermined or modified by patients’ interactions with peers within a virtual patient community. In addition, this research suggests that doctors need to approach their patients differently, since some of them are likely to breach the exclusivity of the bilateral medical relationship by gathering information and support from other patients.
Keywords:  virtual health community, covid 19, trust, patient–doctor relationship, netnography
Pages :  33-54
DOI :  10.3917/rips1.079.0033
Type :  Research paper
URL Cairn:
Title :  Developing the power to act of hospital practitioners, to "do well" and have an impact: the case of the Calvi-Balagne hospital centre
Author(s) :  Romain, Moretti ; Soufyane, Frimousse
Abstract :  The covid 19 health crisis, which seemed to sound the death knell for public hospitals, led to an accelerated awareness, on the part of hospital stakeholders and public authorities, of the ills of the public health sector. The rise of New Public Management in public hospitals, characterised by a hybridisation of the roles of healthcare professionals, has led to a loss of meaning in their work and a clash between professional identities within the structure, with the administrative sphere on one side and the practitioner sphere on the other. In order to respond to these challenges, this article looks at the rise of the power to act, which offers employees the conditions to move towards the essence of their profession and thus contribute to the construction, or reconstruction, of meaning at work for healthcare professionals. The qualitative methodology used in this study highlights, through cognitive maps and semi-structured interviews, the points of convergence between the administrative and practitioner visions. The results suggest that we should move beyond the idea of a ''doctor-manager'' towards a systemic, learning approach, made possible by the development of a supportive environment.
Keywords:  empowerment, work well done, meaning of work, research-intervention
Pages :  55-84
DOI :  10.3917/rips1.079.0055
Type :  Research paper
URL Cairn:
Title :  Teleworking as a Factor of Resilience; Few Lessons from this Covid Crisis
Author(s) :  Chantal, Fuhrer
Abstract :  Our objective is to better understand the role of teleworking in resilience during the Covid 19 health crisis. In line with work on new digital practices, this research explores this role in the dynamic of resilience. It is from the focus of commitment that we will pay a particular attention. To do this, we analyse the results of five online surveys carried out between March 2020 and February 2021. The corpus results from the compilation of five different sources: written reports in March 2020, a narrative survey in April 2020, a quantitative survey in May 2020, a second narrative survey in December 2020 and finally three focus groups in February 2021. Thus, the transcription of the speeches of 1,299 managers and specialists is studied using Textual Data Analysis methods. We first discuss the links between teleworking, optimism and resilience, then we analyse the forms of commitment. Finally, we study the dynamic of resilience. Our results indicate that the role of teleworking differs depending on whether resilience is individual or collective. It also differs over time and according to the resilience process, which we suggest to divide into three phases: preventive resilience (before the disaster), reactive resilience (during the disaster) and curative resilience (after the disaster). We use the findings from the resilience study to discuss implications for the development of teleworking as a digital tool and practice. Our results also highlight some limitations which constitute avenues for future research.
Keywords:  Teleworking, preventive resilience, reactive resilience, curative resilience, Covid
Pages :  85-101
DOI :  10.3917/rips1.079.0085
Type :  Research paper
URL Cairn:
Title :  Identity defense strategies in response to dirty work adopted by caregivers in nursing homes
Author(s) :  Chloé, Guillot-Soulez ; Claude, Roussillon Soyer
Abstract :  This research draws on social identity theory and the concept of dirty work to study the identity defense strategies adopted by caregivers in nursing homes. We analyze the strategies that caregivers who perform devalued jobs mobilize to find or restore meaning to their work. Semi-structured interviews were conducted with 65 caregivers in nursing homes. The data collected were subjected to lexicometric analysis using Iramuteq software. Six identity defense strategies were observed: 1) defending and recommending the profession, 2) emphasizing the usefulness and meaning of the profession, 3) accepting the negative image, 4) promoting the profession by talking about nursing homes as places to live, 5) publicizing the richness of the profession in terms of relationships, and 6) highlighting the physical and psychological difficulties of the profession. Caregivers thus favored reframing and refocusing as strategies for normalization of work. These results provide insight into how caregivers in nursing homes remedy a loss of meaning at work. To facilitate a genuine revaluation of this profession, we identify levers for action at both the organizational and societal levels.
Keywords:  social identity theory, dirty work, identity defense strategy, caregiver, nursing homes
Pages :  103-123
DOI :  10.3917/rips1.079.0103
Type :  Research paper
URL Cairn:
Title :  Support and resilience: key levers in improving work engagement in healthcare personnel
Author(s) :  Annabelle, Di Tomaso ; Sara-Maude, Carle ; Anthony, Hassan ; Marie-Pier, Boivin
Abstract :  For many years, but especially since the start of the COVID-19 pandemic, numerous health and social services workers have described difficult working conditions. Despite efforts to improve the situation, the lack of available support during the pandemic lead to a significant wave of worker departures from Canada’s healthcare system. In the province of Quebec alone, more than 500 nurses, nursing assistants and personal support workers quit their jobs between December 2021 and January 2022. This points to the urgency of examining work engagement and the underlying levers promoting it. The present study builds on previous research that identified organizational support and resilience as such levers. It uses social exchange theory to examine the relationship between perceived organizational support and work engagement, and the effect of resilience on this relationship. In total, 205 healthcare workers in Quebec answered an online questionnaire composed of three validated scales: the Perceived Organizational Support Scale, the Brief Resilience Scale and the Utrecht Work Engagement Scale Short Questionnaire. Mediation analyses showed a positive correlation between perceived organizational support and work engagement (r = 0.471, p < 0.01), as well as a mediating effect of resilience on this relationship (ß = 0.386; p = 0.000). These results suggest possible avenues for interventions aimed at maximizing work engagement in health and social services personnel.
Keywords:  perceived organizational support, work engagement, resilience, healthcare workers, mediating effects
Pages :  125-141
DOI :  10.3917/rips1.079.0125
Type :  Research paper
URL Cairn:
Title :  Mobility and staff (un-)safety: the responsibility of the organization and its levers for action in question.
Author(s) :  Emmanuelle, Gurtner ; Yves, Habran ; Renato, Guimaraes
Abstract :  This research is based on a case study of observations and interviews carried out in a hospital during the health crisis, and focuses on the massive, enforced mobilization of hospital staff in Covid services during the pandemic. Temporary and intermittent internal mobility within the same organization is a little-studied phenomenon. While it can have positive consequences, such as better use of resources and individual and collective learning, it can also have negative consequences for individuals, hindering further mobility and affecting the organization''s ability to mobilize its resources. This research therefore questions the link between temporary, forced and repeated internal mobility and the unsafety of the staff concerned. The study shows that such mobility leads to skills gaps and loss of reference points (spatial, relational, and organizational), which are sources of unsafety. It also reveals a number of organizational factors that can help remedy the situation. Ultimately, this research is an original theoretical contribution, linking the literature on mobility and that on psychological safety, and proposing a dynamic framework for the concept of psychological safety. It also highlights the responsibility of organizations in making people (un-)safe. Finally, the managerial contribution consists in identifying HR, organizational and managerial levers that can be used, on different axes and according to different timeframes, to reduce this unsafety, and thus reduce the adjustment costs incurred by individuals in organizations that need to have resources available when and where required.
Keywords:  internal mobility, temporary mobility, psychological safety, skills gap, reference points
Pages :  143-168
DOI :  10.3917/rips1.079.0143
Type :  Research paper
URL Cairn:
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