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| Titre : |
Efficiency and implementation mechanisms of the strategic systems approach to conflict resolution at work |
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| Numéro : |
72 |
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| Année : |
2022 |
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| Volume : |
XXVIII |
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| Auteur(s) : |
Audrey BECUWE, Grégoire VITRY |
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| Résumé : |
Several authors show that the systemic and strategic approach to organisational interventions is effective. However, these demonstrations are based on case studies or small samples that do not allow for the generalisation of results. Therefore, we quantitatively measure the efficiency of strategic systemic interventions. The population for the quantitative study is based on data from the Syprene research network. Efficiency is measured on the basis of three indicators: the GHQ-12, the problem-solving scale, and the number of conducted intervention sessions. We complement these data with the observation of a systemic practitioner who was asked to resolve a double conflict of hierarchy and authority in order to describe the processes of change and intervention that led to the results obtained. First, our study is the first to propose tools for measuring the efficiency of systemic interventions in the professional sphere. Secondly, our quantitative study confirms in the field of work the results on the efficiency of the systemic strategic approach in the field of mental health. Finally, based on the foundational concept of attempted solution, our qualitative study allows us to describe and make tangible the dysfunctional process that fosters difficulties and conflicts at work. Our results invite us to recommend that the actors likely to support people in conflict situations, as well as HR actors, be made more familiar with the systemic approach. Our work could be completed by evaluating the efficiency of a consultation in organization combining interventions on both organizational structures and interpersonal relations to resolve conflicts at work in a sustainable way. |
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| Pages : |
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| DOI : |
https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels-2022-72-page-79.htm |
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| Type : |
Research paper |
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| Keywords : |
efficiency - systemic and strategic approach - redundant attempted solutions - SYPRENE - conflict in the workplace |
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| APA : |
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| Citations : |
0 |
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| CAIRN : |
https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels-2022-72-page-79.htm |
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