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Titre : |
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Numéro : |
77 |
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Année : |
2023 |
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Volume : |
XXIX |
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Auteur(s) : |
Claudie RIBEROLLES, Cathy KROHMER, Christophe BARET |
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Résumé : |
This research exposes the results of a survey conducted in a public hospital in order to highlight the impact of telework and the COVID-19 crisis on work activity, its content, and its organization. To provide an answer to our questioning, we conducted retrospective semi-directive interviews with 30 non-medical staff. The questions concerned the way in which the work activity was carried out over two periods: the introduction of a confined and suffered telework during a health crisis; the implementation of a hybrid telework, perennial, at the end of the crisis.
The analysis of these data highlights significant changes in work content and organization that continue after an initial period of confined telework and others that are not renewed. There is an acceleration of the digitization of work and new distinctions between teleworkable and non-teleworkable tasks. The actors reorganized their tasks in a first phase of confined telework and strongly increased their autonomy, then in the second phase, teleworkers experienced the return of a more traditional monitoring and control of the activity. These changes underline the importance of adequate management development and formal support for hospital workers to ensure effective and sustainable telework practices for the organisation and the workers.
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Pages : |
51-73 |
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DOI : |
https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels-2023-77-page-51.htm |
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Type : |
Research paper |
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Keywords : |
teleworking, hospital, COVID-19, work activity, tasks |
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APA : |
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Citations : |
0 |
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CAIRN : |
https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels-2023-77-page-51.htm |
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