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| Titre : |
Proximity managers caught. Between the provocation of their agents and the disavowal of their superior |
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| Numéro : |
28 |
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| Année : |
2006 |
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| Volume : |
XII |
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| Auteur(s) : |
Christian BOURION |
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| Résumé : |
Dealing with the dynamic of provocation is a quite complex matter. Requesting information cannot be reduced to asking: “Have you experienced provocation?”. We have asked hundreds of people to relate an important event and then we have analysed whether they had suffered provocation or harassment by means of keywords extracted from the accounts. Such a method has totally changed the content of the data, since the interviewees did not know about the subject of the enquiry; however the disadvantage lies in the fact that the data collection has been spread over a ten years period. Concerning the approach of the phenomenon, it has been necessary to review all the researches carried out on how information is processed by the human brain. To learn how to control such situations, we have used a triple loop modelling, with behaviour management placed in the third loop, which implies that managing the first two has been attained. |
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| Pages : |
77 - 103 |
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| DOI : |
https://www.cairn.info/revue-internationale-de-psychosociologie-2006-28-page-77.htm |
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| Type : |
Research paper |
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| Keywords : |
learning, loop, humain brain, cognitive processes, harasment, limbic, proximity management, provocation, nervous system, reptilian |
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| APA : |
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| Citations : |
17 |
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| CAIRN : |
https://www.cairn.info/revue-internationale-de-psychosociologie-2006-28-page-77.htm |
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