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| Titre : |
Concertation spaces as a lever for taking charge of the paradoxes of public action in project context. |
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| Numéro : |
70 |
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| Année : |
2021 |
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| Volume : |
XXVII |
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| Auteur(s) : |
Philippe ANTON, Amaury GRIMAND, Stéphane BELLINI, Audrey BECUWE, Magali BOESPFLUG |
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| Résumé : |
This research focuses on the role of concertation forums as a lever for the appropriation of change projects in the public context. The many reforms that have reshaped public action over the past 30 years have given public managers a key role in the modernisation of local authorities. In this article, we question the capacity of concertation to assert itself as a relevant lever for adressing the paradoxes of public action that emerge during change projects. With this in mind, we conducted a 36-month research-intervention within the CCAS (Community Center for Social Action) of a local authorithy. The object of concertation was related to the evaluation of professional practices linked to the admission of a resident in a retirement home. Our results highlight several organizational paradoxes to which the senior management is exposed: the organizational paradox, the learning paradox, the belonging paradox and the performance paradox. On a theoretical level, our research enriches the literature on organizational paradoxes by emphasizing the role of concertation in their regulation. Empirically, our results underline in the context of local authorities the role of concertation forums as a lever for sensemaking, a forum for debate on work practices and work rules, a space trough which professional identities are expressed and a lever for inter-organizational learning. The limitation of our work is that concertation is considered here primarily in the context of imposed changes. Finally, the discussion outlines some avenues on the engineering of concertation spaces.
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| Pages : |
133 - 155 |
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| DOI : |
https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels-2021-70-page-133.htm |
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| Type : |
Research paper |
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| Keywords : |
organizational paradoxes, concertation, change management, collaborative research, local authorities |
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| APA : |
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| Citations : |
0 |
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| CAIRN : |
https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels-2021-70-page-133.htm |
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